Subject: Coke Machines
Suggestion: Need to
keep drink machine full.
Response: Your comment
was forwarded to Campus Services
& Coke Representatives.
There are plans underway to
add more drink machines to
alleviate the problem.
- Teri
Alexander, Circulation
& Facilities Manager,
656-5172
Subject: Cell Phone
Usage
Suggestion: Recently,
I have noticed an increase in
the frequency of distractions
within the Library due to cell
phone use. Does the Library
have a cell phone use policy
that is currently being enforced?
Response: If only we
could <institute a policy>.
There's a problem in instituting
a policy that we can't enforce.
If this type problem persists,
you have two choices - either
ask the offender to quiet down
(politely) or you must move
to another location. I know
these aren't necessarily the
preferred solutions. If the
offending person is in a quiet
area on levels 1, 2 or 3, please
report to the nearest public
service desk or office for help.
John, I'd be happy to hear more
suggestions from you!
- Teri
Alexander, Circulation &
Facilities Manager, 656-5172
Subject: Laptops
Suggestion: Checking out
of laptops is a good improvement
to library services. I realize
the 2 hour period helps ensure
everyone has access to this resource.
However, the 24 hour wait is somewhat
extensive. I would like to suggest
a method to improve the circulation
of laptops. I don't know if there
is a waiting list when all laptops
are checked out. I usually see
a sign saying that laptops are
not available. On checking out
a laptop, the clerk at the circulation
desk can enter the number of the
laptop and the time due for return
(plus 10 minutes for student error).
This can be done with a simple
excel or word table. When a student
wants a laptop but none are available,
he or she could put his/her name
on a waiting list. The clerk can
give an estimate of when the next
laptop is available and the student
can check back then. If the student
does not return within 10 minutes
of that time, then the computer
can be available to the next person
on the list. This would also enable
a student to "re-check out"
a laptop if no one else has requested
one. Students, who are seriously
interested in using a laptop ,
would sign up and can check back
later when a laptop is returned.
I am sure this can be done more
quickly using your database, since
there is a record of when the
laptop is checked out. However,
just in case you are unable to
do a search or sort by checkout
time to readily access this information
for students, the above method
using a table might work.
Response: Thanks for the
suggestions! Let me clear up a
misconception - there is no 24
hour waiting period although we
don't allow you to immediately
renew a laptop. We recently purchased
ten additional machines and now
have a total of 30 available for
student use. We'd like to see
how the increased number or machines
affects the volume of use &
requests. At this time, we don't
foresee reserving laptops because
of the increase in staff time
& intervention to run such
a service but thanks for your
interest. Please feel free to
send us your comments or ideas!
- Teri
Alexander, Circulation &
Facilities Manager, 656-5172
Subject: Smoking Policy
Suggestion: Move the smoking
area. Patrons must run the gauntlet
to get in, and folks with allergies
(particularly during this season)
are greatly annoyed. Perhaps a smoking
area could be designated BELOW the
footbridge, outside Level 3? Or the
back of the Library, facing the Thurmond
Institute? For goodness' sake, don't
put them on the reading porches.
Response: The smoking policy
on campus is being discussed at higher
levels & we will determine our
policy based on those decisions. In
the interim, we have moved ash urns
away from the front doors to discourage
smoking in that area.
- Teri
Alexander, Circulation & Facilities
Manager, 656-5172
Subject: Coke machines
Suggestion: Am relaying a suggestion
from a patron while he was purchasing
a coke from the level four machines.
He suggested to keep the coke machines
stocked especially at night when students
are in here studying at 3am-ish hours.
He said he went to another building
to get a coke. He recommended that
it would be a win-win situation where
coke makes more sales and students
can purchase cokes.
Response: Your suggestion was
forwarded to the local Coke representatives
& Campus Services.
- Teri
Alexander, Circulation & Facilities
Manager, 656-5172
Subject: Noise on lower floors
Suggestion: I have been coming
to the library for my past 3 years
at Clemson. I have always used the
library to study and have never really
had a major problem with noise. Lately
I have been having a problem with
noise on quiet floors. The problem
has mainly been limited to fraternities
who have designated their pledges
to use the quiet floors for study
halls. I think its great that fraternities
require their pledges to attend study
hall, but the fact is that majority
of these students do not use them
time to study. The study period usually
last 2 hours so they enter and spend
30 minutes talking and the last 30
minutes are talking. They usually
settle down for a hour but there is
always whispering, if you can call
it that, for that hour. It is a problem
for those of us who are studying,
doing homework, or whatever we are
doing on those floors. I am wondering
if assignments can be made for fraternities
and other organizations who have a
study halls to utilize classrooms
and prohibit them from using the quiet
floors because it is starting to become
a growing problem and many students
are starting to voice their concerns.
Response: Thank you for reporting
this problem. Effective immediately,
a security guard will patrol the lower
floors more carefully to deter noise.
If you again note such a problem -
go to the nearest service desk (Reserve
& Media level 2 or Circulation
level 4) and ask for assistance.
- Teri
Alexander, Circulation & Facilities
Manager, 656-5172
Subject: Scantrons
Suggestion:Scantrons should be
free.....because tuition is too high.
Response: This is probably a
issue to address to the University Administration
rather than to the Library. We simply
stock our supply vending machine with
items that are useful or heavily requested,
and scantrons are one of our top selling
items. The philosophy behind not giving
scantrons to students for their tests
and exams is beyond our purview. You
might send a letter or e-mail to the
President expressing this opinion. Thanks.
- Jens
Holley, Head of Resource Sharing
& Copier Services, 656-5177
Subject: Copiers
Suggestion: Why did you move the
copiers out of the side room where everyone
enters & it is already loud? Now it
is loud on multiple levels & inconvenient.
Good planning?
Response: The main reason we moved
the copiers was because of the HVAC renovations
last summer. We needed to have the copiers
accessible during the time period when
that side of the Library was closed off.
However, over the years we have had a
number of requests from patrons who wanted
copiers on each floor, rather than having
to lug everything up to Level 4. We used
this as a test run to see how it worked.
We have had a number of positive comments
on the new arrangements, and requests
for even more machines. We'll try to distribute
them better, and find ways to minimize
the noise level. Thanks.
- Teri
Alexander, Circulation & Facilities
Manager, 656-5172
Subject: Faculty copy machines
Suggestion: Please fix the faculty
copy machines. During my last few visits
only one has been working and it's quality
is poor.
Response: Yup. And it's getting
worse. The machines are so old that the
company is having trouble replacing their
parts. We have a new copier lease in process
that will include replacing the old faculty
copiers with new machines and a new means
of using them. We hope to have them in
place sometime this spring, which will
eliminate the problem. Thanks.
- Jens
Holley, Head of Resource Sharing &
Copier Services, 656-5177
Subject: Ordering ILL for Faculty
Suggestion: I work for a faculty member
& I am a student. Is there a way that
I can order articles or books for him online?
Response: I assume that you are talking
about Document Delivery and not Interlibrary
Loan. For Document Delivery, the best way
to do this is for the faculty member to grant
you access to his/her ID and password, and
have you then order the books for him/him
under that ID and password. This keeps everything
clean and in order. Some faculty will do this
and others won't. Another possibility would
be to send e-mails directly to liclem@clemson.edu,
stating the situation and what it is you want.
Document Delivery will try to accommodate
you if possible. If you need more information,
please call Document Delivery at 656-5186
and we'll try to help you with what you need
to do. Thanks.
- Jens
Holley, Head of Resource Sharing &
Copier Services, 656-5177
Subject:
ILL
Formats
Suggestion:
Please
add
to
your
ILL
online
request
page
the
different
formats
for
requesting
sources.
Currently,
it
appears
that
only
books
and
journals
can
be
ordered.
But
can
you
other
options
like
video
and
other
formats.
Thanks!
Response:
Actually,
there
are
only
two
types
of
request:
those
where
you
want
the
actual
item
(regardless
of
what
it
is),
and
those
where
a
photocopy
or
other
reproduction
will
do.
We
are
adding
wording
to
the
introductory
page
of
the
forms
to
try
and
help
alleviate
this
problem.
In
addition,
we
will
be
bringing
up
a
new
ILL
system
in
a
couple
of
months
that
should
address
this
problem
and
more.
Thanks.
-
Jens
Holley,
Head
of
Resource
Sharing
&
Copier
Services,
656-5177
Subject:
Vending
Machines
Suggestion:
Want
protein
bars
and
protein
drinks
put
in
vending
machines.
Response:
Your
suggestion
was
forwarded
to
the
Director
of
ARAMark
who
is
responsible
for
the
snack
machines.
Thanks.
-
Teri
Alexander,
Circulation
&
Facilities
Manager,
656-5172
