Subject: 24 hour library
Suggestion:What is the use of having a 24 hour library if no one is around to check out books?
Response: Cooper is open late hours to provide study space and access to computers or collections. We staff for the heavy times and can’t afford to schedule employees during the slowest times of the week. Self-check machines cost over $20,000 and while it is on our “wish list” funding for that piece of equipment isn’t currently available especially in tight budget times. Just keeping up with the cost of inflation with material costs is a hard task. We hope you understand. Thanks for the inquiry.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Signage on 4th floor
Suggestion:The signs on the 4th floor were confusing and in the way. I couldn’t find the book I was looking for.
Response: An industrial engineering project was conducted in the spring of 2009 and the signs are a part of the study. Some patrons are positive about the subject indicators but we’ll certainly take your comment under advisement. Thanks!
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Laptop Check Out Program
Suggestion: have some mac laptops to check out.
Response: The Libraries do not have the resources to commit to additional laptop purchases. Our primary mission is to support teaching and research and the majority of students own laptops. Thanks for the suggestion but in these tough budget times, we just can’t commit to it.
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Emily Gore, Head of Digital Initiatives – IT
Subject: Hours - Special Collections
Suggestion: I think you should post all the Summer Hours for your Special Collections on the Web site. Right now it only says Intersession May 4-8, 2009. What about the rest of the summer? Thank you.
Response: Thanks for noticing and the web page will be corrected as soon as possible.
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Mike Kohl, Head of Special Collections
Subject: Fountains
Suggestion: There are 5 fountains (3 near the football practice field and 2 beside the baseball field) that are running. If these run why can't the ones at the reflection pool in front of the library run? Thanks!
Response: Unlike the sediment basins near the football field that are fed by storm water runoff, the library pond is fed from the potable water line, hence, not a great idea given we are still in a drought status. Besides the water costing money, there is evaporative loss and overspray loss. Also, Athletics pays for the maintenance and energy costs for their football field fountains.
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Bob Wells, Associate VP Facilities
Subject: Campus Phone
Suggestion:Please take a look at the public phone near the coke machines to see if it is working properly. i can hear but can't be heard by the person on the other end of the line. Thanks!
Response: Fixed and thanks for the report.
- Teri Alexander, Circulation & Facilities Manager
Subject: Scanners
Suggestion: Desktop scanners on floor five don't work. As a side note, its very difficult to scan books/journals without breaking the binding on desktop scanners. Certain scanners have glass that goes all the way to the edge which makes book scanning easier (but I have no idea how common that is or generally useful).
Response: When checked, all scanners are operating correctly. FYI - copiers in Cooper have a free scan-to-email feature and have a special top that protect books.
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Emily Gore, Head of Digital Initiatives & Information Technology
Subject: Media complaint
Suggestion: Ever since the Media department has moved from the 2 nd floor, it has been very messy and I cannot find anything. I’ve been unsuccessful in my past 4 visits even with the help of Circulation.
Response: It is our experience that the media collections are in the BEST shape ever. Staff and students are committed to that area and are constantly shelf-reading and maintaining the area. Please send more information so that we can adequately address your concerns. Further, ask for a supervisor if you don’t receive good service at the Circulation Desk.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: NOISE
Suggestion: The staff on the circulation desk creates too much noise therefore making it difficult for us to concentrate while studying on the main 4th floor.
Response: Thanks for the comment. We do take your suggestions seriously and it has been shared with all desk staff.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Newspaper Racks
Suggestion: Might the newspaper racks be moved somewhere else so they're not blocking any windows? We need all the natural light we can get in the library!
Response: Thanks for the idea - we'll consider it.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Circulation Desk
Suggestion: CU is now characterized by diversity. It seems inappropriate, therefore, for employees at the main desk to wear religious pendants. I’m certain this makes segments of our campus population uncomfortable, or even offends certain people. It would seem as if employees could desist from in –your-face religious expression while they are on duty at the Circulation Desk.” Uncomfortable Faculty Member.
Response: Thanks for your comment. We’ll take it under advisement.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Pop Reading and Current Periodicals
Suggestion: More magazines per shelf would make more room for popular reading.
Response: The move to bring media up to the 4 th floor over Christmas break was a hurried and temporary project. The entire arrangement and space is under review. Look for changes this summer (2009).
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject:Laptops
Suggestion: If you have any of the laptops you would like to dispose of please offer them to the students (ie:me)
Response: Thanks for your question about laptops. Since all equipment is considered to be state property it must be disposed of through the Surplus Property Department on campus. Call the office for more information (656-2053).
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject:6 th floor noise
Suggestion: It was a bad idea to put group tables in the back of floor 6. People’s voices carry down to people working on the 5 th floor. Those (including me) use the desks in the back of 5 th floor to do work in relative quiet. However, it’s becoming hard to sit there when I hear voices from above. Book cases should have been moved from the sides of floor 6 since there already are tables there and it wouldn’t disturb anyone below. It’s good you added more tables but they were put in the wrong place. Please look in to this. Thanks!
Response: Thanks for the information. Those tables were moved to that location during the heating and air conditioning project (to avoid moving tables off the floor entirely). Please contact the security guard at the desk 656-6194 or by instant message “culibraryguard” and the noise problems will be addressed. Thanks.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Noise
Suggestion:I was pleased with the Library staff. But it seems that too much noise is allowed in this library. I suggest more “control” if at all possible. We are here to study not socialize!
Response:Can you provide more details? What floor? What date or time did this occur? We’ll try to monitor noise levels more closely.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Noise
Suggestion: Many people were studying respecting the volume levels of other students. However the staff was very loud talking about controversial topics. This is a poor example for teaching students to respect others and the library integrity.
Response: Thanks for the report. We’ll follow-up.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Popular Reading
Suggestion: (3) I don’t like change to Popular Reading-less books, unable to view titles-less user friendly. Current Pop Reading bad lay out, is cramped and discourages browsing. What happened to Audio Book & Pop reading- very confusing. New location has many problems, very hard to find what you are looking for.
Response: Thanks for letting us know about these problems with the new arrangement of Popular Reading books and audio-books. I agree that it is confusing, not as conducive to browsing, and much less user-friendly. This arrangement came about because in December we had to move all the media from the second floor into this area very quickly. So that everything would fit, we had to reduce the number of books and put the audio-books into a much smaller area. The good news is that this less-than-optimal arrangement is just temporary. We are currently working to determine the best way to rearrange the room so the problems you mention will vanish and we hope to reorganize it within the next few months.
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Pam Draper, Popular Reading Librarian
Subject:Hold/Recall
Suggestion:The HOLD/RECALL form does not work. It has not worked for a very long time.
Response:PLEASE we need more detail. We are not aware that holds/recalls aren't working. Can you send an example? Please contact me ASAP.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Microfilm
Suggestion: Where is the microfilm for Newsweek. Only 2000 forward is in the cabinets but the catalog says much MUCH more should be there. I need it.
Response: Older volumes are being pulled to send to storage and are located at the back of the room in boxes. Which exact volume do you need? Perhaps we can pull it for you or Newsweek is electronically available through Lexis Nexis back to 1975 (text only) and 1999 forward in many other databases (pdf images).
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: My Library Account
Suggestion: I am not able to log into "My Library Account." What do I do?
Response: Send an email to us at library@clemson.edu with the pertinent information such as your userid and Clemson id number and we'll investigate.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject:Hold/Recall
Suggestion:I tried many times to request the book "Handbook of Interpersonal Communication" but the system refused. Could you please request that book for me to get it from architecture library. Thanks.
Response:Thanks. We'll investigate and place a recall for you. Call the Circulation Desk for more information.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Returns
Suggestion: I received notice that I have not returned the book I checked out. I returned it some time ago to Gunnin Library with the request that it go to Cooper.
Response: Thanks for the report. We'll investigate and get back to you via email. Books are picked up from Gunnin daily Monday - Friday; however, not over weekends so that may account for a slight delay.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Interlibrary loan/Pascal Delivers
Suggestion: Is it a problem to drop the PASCAL books in the drop box? Along with other books in the library I have returned the PASCAL book ( 110002106858z1suc ) on Friday 02/20/2009. All the other books are cleared from my account, but the PASCAL book is still there. Last time also happened with a PASCAL book for may be 2 months. If you please let me know about this, I will have to return the PASCAL books at the reception Desk.
Response:The Resource Sharing Office is only open during business hours Monday - Friday; therefore materials returned on Friday are not cleared from your account until Monday. Please feel free to call my office if your account isn't cleared on Monday.
- Jens Holley, Resource Sharing Unit Head, 656-5177
Subject: Interlibrary loan (3)
Suggestion:I ordered books through interlibrary loan and haven't heard anything. Could someone tell me the status of the book? message: My library account shows that the following book has been checked out to me:
Response:Someone in Resource Sharing will be in touch via email. Thanks.
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Jens Holley, Resource Sharing Unit Head, 656-5177
Subject: Returns (2)
Suggestion:I was sent an e-mail today concerning an overdue warning for the book A Shakespeare Glossary by CT Onions. If I put this in the Book Drop outside the library last week, shouldn't it have already been checked in? Thank you.
Response:Yes it should. We'll follow up and get back with you via email. Over 100,000 items are checked in annually so you can imagine that we miss some. Thanks!
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Error Message (2)
Suggestion:Hello, I have tried to renew these books online but I keep getting an error message. I wanted to notify you all of this so I will not get charged. Thank you. #2 I tried to renew some books on line and I couldn't. It said that my registration has expired. What does this mean. How do I renew my registration? Thank you.
Response:We'll check your account to determine the problem and try to fix it. Don't worry about fines or charges. Thanks.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject:Renewals
Suggestion: Please renew the seven books that I have checked out.
Response: Please use "My Library Account" on the home page http://www.lib.clemson.edu to renew books
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject:Credit Card Payments
Suggestion: I just paid all of my fees through a credit card, and I wanted to renew the books that I have out but there is a message saying I owe too much money. My books are due today and if I cannot check them out again it means I have to pay more fees on them which does not seem fair.
Response: No, you will not be assessed any more fines. There is a delay between posting the payment to your credit card and posting to the Library system; however you will not be fined. Call the Circulation Desk at 656-1557 for assistance if fines are posted to your account or you need help renewing.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject:Book Drop Returns
Suggestion: I placed the One up on wall street book by Peter Lynch in the drop box when I was finished and it is supposed to be turned in before 5:28 pm. I was wondering if I will be charged if they do not check the book back in before 5:28 pm.
Response: No, books returned to the book drop are automatically back-dated to the last time the drop was emptied. Questions, call the Circulation Desk at 656-1557.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Reminders
Suggestion:Are you no longer sending out "Friendly Reminders" for upcoming due items?
Response:Yes we are; however, please don't rely on the mail system. Check due dates, etc. by using "My Library Account" on the home page http://www.lib.clemson.edu. We cannot guarantee delivery.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Replacements
Suggestion: If I cannot locate this book, how much will it be to replace? Can I buy a new book on Amazon and bring it to you??
Response: Yes you can. Please purchase the same edition or more recent. You'll only need to pay a small replacement fee (around $8) and/or a binding fee (if you replace with a paperback instead of a hardback also around $8) plus any overdue fines. Be aware that if you later find the missing item after six months, no refunds are issued. Questions, call the Circulation Desk at 656-1557.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject:Restroom
Suggestion:The last toilet in the 1st floor women's room (the handicapped stall) seems about to come out of the wall. It's loose and there's a bit of unpleasant odor around the hole in the wall behind it. Maybe it needs some attention?
Response:Thanks! Reported to Facilities and will be taken care of today (Friday February 27, 2009).
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Book Drop
Suggestion: Hi, I was disappointed to see that even the book drop was closed on the east side of the library. I came by on Saturday afternoon. Even though the library was closed, the book drop should have still been open. I am from out of town and now I have to make another trip to Clemson to return these books. Is not the point of a book drop to be able to return a book after hours?
Response: thanks for the heads up. The East book-drop was open but was jammed with materials. We got a call from the Police Department and responded as quickly as possible to empty the drop and correct the problem. My apologies for the inconvenience. If there are overdue fines involved, I'll be happy to waive them. Again, my apologies! Please contact me if I can help you in any other way.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Title Search Problem
Suggestion: When you search for title = American journal of alternative agriculture, there is no call number in the catalog.
We do own it but the screen shows only that we own it, no call number.
Response: Thank you very much for the heads up. Inconsistent display of serials holdings in the web catalog has been a real problem since our last system upgrade. We are actively working with our system vendor to find a solution. Meanwhile, we have looked at the record for the American Journal of Alternative Agriculture and made some adjustments. The call number is now displaying in the web catalog. If you encounter any more display problems with journal titles, please contact Lisa Bodenheimer at bodenhl@clemson.edu
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Lisa Bodenheimer, Cataloging Unit Head, bodenhl@clemson.edu
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