Subject: Hold/Recall Screen
Suggestion:
When I go to put a recall/hold on a book, there's a place to put a date -- "Cancel if not filled by..." or something like that. I have 2 choices for years : 2007 and 2008. Why is 2007 still there, since it's way in the past? And why is 2009 not there?
Response: Thanks for noticing! This problem has now been corrected.
Response from Teri Alexander, Circulation & Facilities Manager,
656-5172
.
Subject: Email notification
Suggestion:
Email notification. Please fix the email notification system for overdue books. It is not working as it should.
Response: We can’t guarantee email notification (it’s just not within the means of the system to do so). What we suggest instead is that you use “My Library Account” and whatever calendaring system you have to keep track of due dates and renewals. We do run notices daily and feel that the majority do reach our patrons but there’s no guarantee. Please use MLA – we highly recommend it!
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Renewal System
Suggestion:
For some reason it is not letting me renew my book this morning.
Response: Maybe our library system needs coffee first thing in the morning! Seriously, I checked your account and everything looks ok. I hope perhaps it’s a rogue occurrence. I renewed the book and let me know if problems continue. Thanks for reporting.
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Online Renewals
Suggestion: Currently I have three books out that are due November 5th. I would like to renew them. May I do that online?
Response: Yes you may. Please use “My Library Account” located on the home page at http://www.lib.clemson.edu . Log in and review the list of books and select the renewal box. If you have problems, there’s a questions button at the bottom or call the Circulation Desk at (864)656-1557.
Response from Teri Alexander, Circulation & Facilities Manager, 656-5172.
Suggestion: : (1 of 4) I had requested Clemson University library to please inform when the following arrives: Title = _____________________________ I just checked my items checked out list and found that this has arrived and that it is due by 4 December. I was not informed that the book has arrived or that it was taken.
Response: The Pascal Delivers and Interlibrary Loan system suffered a communication breakdown and system emails weren’t generated to inform patrons that books had arrived. We apologize for the inconvenience. The problem has, since, been resolved (we believe). If you experience problems, please contact the Resource Sharing Office at (864)656-5186.
Response from Teri Alexander, Circulation & Facilities Manager, 656-5172.
Subject: Noise
Suggestion: there are 2 girls sitting with a cart w/books on level 3 -students? employees?
they are talking - on a quiet floor and they are not working - but sitting. should they be working? they should not be talking
they should NOT be put TOGETHER if any work is expected
Response: Thanks for bringing this to our attention. It is now resolved.
Response from Teri Alexander, Circulation & Facilities Manager,
656-5172.
Subject: Title Purchase Request
Suggestion: Is the library going to purchase a copy of Breaking Dawn by Stephenie Meyer? You have the others in the Twilight series.
Response: It was ordered for the Childrens/Young Adult section in September, but has not yet arrived.
Response from Pam Draper, Popular Reading Librarian.
Subject: Printing
Suggestion: Always at the beginning of the year there is a pile of people waiting for the printer. A sign should be posted asking persons printing documents to please:
A. Print in moderation
1. When printing multiple documents of 25 pages or more, do not print them all at once, unless attending the library during non-busy hours.
B. When printing power point presentations, to please print them in handout mode, 4 or more slides per page, they are viewable on an 8.5x11 inch paper.
This will not only save on cartridges but also on paper. People grow tired of waiting on that one page they need while someone else prints out an entire ream of documents.
Response: Your comments were forwarded to CCIT. You may also call the Help Desk directly for assistance at (864)656-3494.
Subject: Catalog Problem
Suggestion: there seems to be a problem in the catalog with several titles not having call numbers, see the two below.
Title Fundamentals of deformation and annealing : proceedings of the International Symposium held to coincide with the retirement of Professor John Humphreys in Manchester, UK, 5th-7th September 2006 / edited by P.B. Prangnell and P.S. Bate.
Publication info. Uetikon-Zuerich, Switzerland ; Enfield, NH : Trans Tech Publications, c2007.
Location Call No. Status
Cooper Library v.550 (2007) AVAILABLE
Description xiii, 649 p. : ill. ; 25 cm.
Series Materials science forum, 0255-5476 ; v. 550
_______________________
Conference International Conference on Superplasticity in Advanced Materials (9th : 2006 : Chengdu, China) Title Superplasticity in advanced materials : ICSAM 2006 : proceedings of the 9th International conference on superplasticity in advanced materials, 23-26 June 2006, Chengdu, P. R., China / Edited by K. F. Zhang.
Publication info. Zuerich : Trans Tech Publications, 2007.
Location Call No. Status
Cooper Library v.551/552 (2007) AVAILABLE
Description xiv, 664 p. : ill. ; 25 cm.
Series Materials science forum, 0255-5476 ; v. 551-552
Response: Thanks for noticing and the call number is now complete.
Subject: Bathroom
Suggestion: The middle stall of the girl's bathroom in Java City has a cracked seat. It pinches your legs when you sit on it. Can it be fixed? Thanks.
Response: Fixed. Thanks!
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Recall/Hold Question
Suggestion: (1 of 3) How do I request for a book? and when do I know that it is available.
Response: Above the title and to the left is a button “hold/recall”. Select this button and follow the prompts.
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Request for book from another library
Suggestion: I have made a request for a book from another library. Will you notify me or do I continue to check at the Cooper Library for its arrival.
Response: You will receive an email notification. Students can pick up the material at the 4 th floor Circulation Desk or for employees, the item(s) is delivered.
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Temperatures
Suggestion: Hi I am a graduate student here and have quite often stayed late at night in the study rooms on the 4th and 5th floor. Of late during early morning hours, it tends to get a lot cold. with the air conditioner working as normal. I sincerely request you to lower the cooling in the early morning hours.
Response: Cooper is in the midst of an extensive heating & air-conditioning project. Temperatures will continue to fluctuate until the project is completed in December 2008. It is also true that during the times you mention, there are less people in the building and that contributes to the cooler temperatures.
Response from Teri Alexander, Circulation & Facilities Manager
Subject: Compliment
Suggestion: Re: Circulation & Reference: No complaints whatsoever!
Response: Thanks!
Response from Teri Alexander, Circulation & Facilities Manager
Subject: Compliment
Suggestion: Re: Circulation & Reference: No complaints whatsoever!
Response: Thanks!
