Subject: Freedom of Access
Suggestion:
Don’t allow grown men to look at pornography on the internet. It’s gross.
Response: CU Libraries Freedom of Access policy states that CU Libraries does not restrict access to materials & resources in any format (electronic, paper, media, etc.) due to content. Resources may be challenged by submitting the appropriate form in accordance with the “Challenged Materials Policy”. If a patron reports that other patrons are using materials as a means to harass, the patron will be referred to the security officer on duty for assistance. If you feel that the patron is harassing you, please report it to the Security Officer. You may also report it directly to the CUPD at (864)656-2222.
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Noise
Suggestion:
Please don’t have bands in the Library. It’s really hard to concentrate when I have to listen to that crap!!!
Response: Cooper Library is committed to providing musical entertainment once per month for a 30 minute period. Many patrons enjoy the brief respite. Perhaps with the opening of 1st floor after the compact shelving project is completed, you can find alternative quiet space there.
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: New Book Shelves
Suggestion:
I really miss having new books in its former, more prominent place. Now, I never think to look at the new titles.
Response: There are a couple of reasons that helped guide our decision to move the “New Book” Shelf. We wanted to move it closer to other materials that are similarly “browsable”. One of the features of moving the new books is that the section is now visible right as you walk in to the front door. In addition the location next to the circulation desk makes it easy to pull a book and check it out. Thanks for the comments and we hope that you will enjoy the new location over time.
Response from Teri Alexander, Circulation & Facilities Manager and Suzanne Rook-Schilf, Head of Reference
Subject: Newspaper Racks
Suggestion:
Since you don’t see fit to move the newspapers away from the windows, can you please put the chairs back on the other side by that window so there is at least one nice place to sit in here?!
Response: No sooner than the racks are moved, then others make a move again. So we tried another tactic and moved the racks further away. Perhaps this relocation will last a bit longer than the last one. Students in search of plugs locate furniture to suit their needs. Thanks!
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Lighting
Suggestion:
My eyes feel very painful from intensive glare from lighting when I use the computer in this semester on the fifth floor. So, I can't study in the library for long time as the last semester. I know we should aware in Energy Conservation , but I don't think the really poor quality of light such as big glare should be appeared at the computer area in the library.
Response: University Facilities installed new fixture during the summer of 2009 which are indeed energy saving and also maintenance friendly. The new bulbs are brighter than normal when first installed; however should burn down a bit over time. We will continue to monitor this problem. Thanks.
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Hot Water
Suggestion:
Please make available a HOT water spigot for use. We could make tea or use in instant food preparation! Thanks.
Response: Hot water is available in all restrooms. Does that help?
Response from Teri Alexander, Circulation & Facilities Manager, 656-5172.
Subject: Outdoor Cleaning of Cooper Library
Suggestion:
Why is the library spending money to wash the outside of the building and make it pretty when they are cutting the book budget??
Response: This project is not being funded by CU Libraries but instead is a maintenance project funded by Facilities. The cleaning only happens once in a certain number of years so we are happy for the improved appearance. Spider webs were taking over!
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Squeaky Doors
Suggestion:
Is there any way to stop the exit doors from squeaking? I'm trying to study and it's driving me crazy!!!!!!
Response: thanks, you were correct and it is now squeak-free!
Response from Teri Alexander, Circulation & Facilities Manager.
Subject: Movies
Suggestion:
Will there be any more movies added to your present selection. We need more new movies.
Response: Thank you for submitting a suggestion to the Libraries. Librarians love to add DVDs to the collection! However, with a limited budget available for new materials, librarians have to be very selective in what they purchase. Typically, DVDs are added to the collection at the request of a faculty member who needs it for a class to view. If you have specific DVD requests, please feel free to send to curef@clemson.edu. Your request will be forwarded to the librarian who purchases books and other materials for the subject area that best fits the movie topic. They will evaluate your request and determine if it fits the scope of our collection and if funds are available. Please let us know if you have additional questions.
Response from
Suzanne Rook Schilf, Head of Reference, Clemson University Libraries, rook@clemson.edu
Subject: Newspaper Racks
Suggestion:
Could you please move those ugly brown racks with the newspapers from in front of the windows?
Response: The racks are now pulled slightly away from the windows to allow for more light. That particular space is "under review" and we may find a better location in the near future. Thanks for the suggestion.
Response from Teri Alexander, Circulation & Facilities Manager.
