- Teri Alexander, Circulation
& Facilities Manager, 656-5172
Subject: Vending Machines
Suggestion: Four suggestions: "Coke machines that work"
and "Get better vending machines".
Response: Your suggestions were forwarded to the Financial Affairs
Office for consideration. Thanks.
- Teri Alexander, Circulation
& Facilities Manager, 656-5172
Subject: Current Periodicals
Suggestion: It seems to be taking longer than desirable to return
the current periodicals to level four.
Response: Thank you for your continued patience as we relocate
the print journals from Level 2 to Level 4. Journals are shelved in call
number order and, thus, it is a slow tedious process to reshelve them
accurately. We want to make sure that all titles are in order and shelved
neatly. We are also taking this opportunity to replace the old labels
with new labels that have complete information and are easier to read.
In addition, we are adding binding information for the staff so that journals
will not be pulled from the shelves unnecessarily. We hope that taking
this extra time will result in added convenience to users in the future.
- Gail Julian, Head
of Acquisitions, 656-1114
Subject: Database Purchase
Suggestion: We really need access to PsycArticles. Many of the
APA journals (ex. Psychological Methods and Psychological Bulletin) provide
grounding for the methodology used in much of today's research.
Response: We are still waiting to see if there will be funding
for new databases this year. This is a very expensive database (approximately
$18,000 per year). Your request has been referred to the committee that
selects new databases.
- Peggy Cover, Head
of Reference, 656-5173
Subject:
Journal
Purchase
Suggestion:
We
really
need
access
to
PsycArticles.
Many
of
the
APA
journals
(ex.
Psychological
Methods
and
Psychological
Bulletin)
provide
grounding
for
the
methodology
used
in
much
of
today's
research.
Response:
Sorry
for
this
delayed
reply.
We
still
do
not
know
if
there
will
be
funding
this
year
for
new
journal
titles.
Your
request
was
referred
to
the
committee
that
selects
new
titles
when
there
is
funding.
-
Peggy
Cover,
Head
of
Reference,
656-5173
Subject: Microwave
Suggestion: Please provide a microwave for the convenience of students.
Response: Java City has a microwave in the coffee shop. Please
feel free to use it. The Library is not planning to purchase or provide
a microwave (or other "kitchen" type appliances). Our housekeeping
staff is overloaded with the routine duties of keeping our building clean
and we have other priorities for the money and resources as opposed to
a financing a public breakroom.
- Teri Alexander, Circulation
& Facilities Manager, 656-5172
Subject: Laptop computers
Suggestion: The laptop had the volume turned up (I couldn't turn
it off). I was afraid it was bothering others. Also it would be nice if
Adobe Acrobat was installed.
Response: We're not sure why you had a problem with the volume.
There are a couple of ways to turn it down. Please report the problem
to the Circulation Desk while you have the machine & we'll help. Also,
thanks for the comment about Adobe. It has been added to all laptops.
- Teri Alexander, Circulation
& Facilities Manager, 656-5172
Subject:
Current
Periodicals
Suggestion:
Please
reorganize
the
current
periodicals
to
alphabetical
order
by
title.
I
do
not
have
the
call
numbers
of
all
of
the
journals
in
my
field
memorized,
but
I
do
know
their
names.
The
current
periodicals
sections
of
libraries
I
have
had
the
privilege
to
use
at
major
research
universities
have
been
organized
in
this
fashion.
It
is
much
more
logical
for
the
users
experience.
If
fact
if
both
the
title
and
call
number
are
listed
then
the
section
also
acts
as
a
catalog
of
sorts
to
allow
one
to
head
directly
to
the
stacks
for
past
issues
after
glancing
at
the
most
recent
issues
instead
of
looking
up
the
call
number
at
one
of
the
computer
stations.
Thank
you.
Response:
Thank
you
for
your
suggestion
pertaining
to
the
current
periodicals
display
area.
The
Library
held
a
summit
recently
with
faculty
and
students
to
ascertain
which
areas
in
the
Libraries
could
use
improvement
and
how
best
to
go
about
making
these
improvements.
The
arrangement
of
the
current
periodicals
display
area
was
not
identified
as
an
area
needing
improvement
by
the
faculty
and
students
in
attendance
at
the
summit.
We
realize
that
both
an
alphabetical
arrangement
and
a
call
number
arrangement
have
advantages
and
that
there
are
varying
viewpoints
among
subject
areas
as
to
which
is
most
desirable.
Again
thank
you
for
your
suggestion,
and
my
apologies
that
we
cannot
accommodate
your
request
at
this
time.
-
Gail
Julian,
Head
of
Acquisitions,
656-1114
Subject:
Compliment
Suggestion:
Thank
you
and
congratulations!
You
have
finally
entered
the
21st
century.
I
was
afraid
I
would
not
live
long
enough
to
see
it.
After
16
years
of
spending
time
renewing
library
books,
I
can
finally
serve
as
the
library
annex
(for
book
storage)
without
the
time
investment.
Response:
Glad
to
hear
it!
-
Teri
Alexander,
Circulation
&
Facilities
Manager,
656-5172
Subject:
Webmaster
Email
Suggestion:
Suggestion:
At
the
bottom
of
many
web
pages
on
the
library
site,
it
says
that
Gordon
Cochrane
is
the
webmaster,
and
the
mailto
link
goes
to
univlibrweb-l@clemson.edu.
This
does
not
work.
Response:
You
are
correct.
Thanks
for
the
suggestion
-
it's
now
fixed.
-
Pam
Draper,
Assistant
Web
Manager,
656-6374.
Subject:
Printing
Suggestion:
I
got
help
from
people
but
I
had
to
get
help
from
4
different
people.
I'm
a
visitor
and
needed
to
know
how
to
print
a
copy
of
an
electronic
journal
article.
If
I'd
had
a
list
of
instructions
somewhere
(how
to
find
article,
where
to
go
to
get
Tiger
stripe
card
&
put
$
on
it,
how
to
use
it
to
print
your
article).
My
time
would
not
have
been
so
consumed
running
back
&
forth
between
people.
They
were
all
friendly
&
helpful
but
my
time
is
precious
and
overall
I
was
frustrated
by
the
experience.
Response:
We're
sorry
that
you
had
such
a
frustrating
experience.
We
are
attempting
to
move
away
from
handling
cash
and
towards
using
Tiger1
or
Visitor
cards
for
many
of
our
printing
or
copying
services.
We
understand
your
frustration
&
confusion.
It
will
take
time
to
educate
our
patrons
in
the
use
of
Tiger1
and
also
for
us
to
improve
in
ways
to
communicate
this
information
to
you.
One
change
we've
instituted
which
we
think
helps.....a
coin
&
Tiger1
photocopier
is
handily
located
near
the
library
PC's
on
the
main
floor.
In
the
same
area,
you
may
purchase
a
Tiger1
Visitor
Card,
replenish
funds
and/or
use
the
vending
machine.
All
located
in
one
area.
The
Pharos
Print
Station
is
also
located
nearby
as
well
as
the
Reference
Desk
where
you
can
receive
help
with
articles.
We
hope
that
this
consolidation
will
assist
you
and
also
hope
that
your
future
experiences
at
the
Library
are
satisfactory.
Please
feel
free
to
contact
me
individually.
-
Teri
Alexander,
Circulation
&
Facilities
Manager,
656-5172
