Subject: Food options
Suggestion: Please ask your food vendors to carry some vegetarian sandwiches!
Response: We are trying to determine what kind of vegetarian sandwiches will be popular at the library. Can you be more specific? It would be very helpful as we refine our menu selections.
- Mike Lysaght, Aramark Director
Subject: Noise - Bands
Suggestion: 1) Ridiculous there is a band PLAYING, Where you can hear on many levels of the library, where people are trying to study! I am very upset - there is a time & place for everything & the library is NOT for a band! Sincerely, Upset Student!
2) Strong Suggestion: Having a live band during prime study hours at a top 20 library is ridiculous. It ruins concentration and deters students from utilizing the library and its resources. If this university is serious about being in the top 20, it is going to have to get serious ab providing its students with a proper work environment! Terrible idea to allow a LIVE BAND!
3) Are you kidding me? No more bands. Ciao.
Response: The Library is committed to the Midweek Music program and it is well received by the majority of patrons. For approximately thirty minutes one day per month, the lobby is filled with sound. This is a miniscule amount of time compared to the other 148 hours the library is open. We'll be happy to take your complaints under advisement and will certainly give consideration to the type of music. Thanks for the suggestions.
- Joseph F. Boykin, Jr., Dean of Libraries
Subject: Noise in Reserve & Media
Suggestion: Move movies to a talking area. Thanks!!
Response: Reserve & Media Services is considered an unrestricted public area between the hours of 7:30am and 5:00pm daily. Due to the increased amount of students using this room in the evening (with the exception of staff helping patrons at the service desk and with copier equipment) the area is designated a QUIET AREA between the hours of 5:00pm and closing. Sometime in the new year media shelving will be installed that will move the movies to another location in the room away from the tables.
- Rosanne Maw, Reserve & Media Manager, 656-3214
Subject: Noise - doors
Suggestion:Oil the hinges on the doors to the quiet levels!! They really mess up the whole quiet idea!
Response:Done. Thanks for the comment.
- Teri Alexander, Facilities Manager, 656-5172
Subject: Electrical
Suggestion: The desk's in the lower levels, 1&2, need to have more power outlets so people can charge their computer.
Response:We're investigating the cost to add electrical.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Ordering
Suggestion:take requests for DVD’s to be purchased. Mine: Goodbye Lenin.
Response: Your suggestion was forwarded to the person in charge of ordering.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Electrical (3)
Suggestion: I want extension cords. Get some extension cords.
Response: We are investigating adding more electrical to areas in Cooper Library.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Brooks Center
Suggestion:Please open Brooks Center for Rest Rooms. –Cheerleading Camp Dad.
Response:Your comment will be forwarded to the Brooks Center.
- Teri Alexander, Facilities Manager, 656-5172
Subject: Government Documents
Suggestion: I’ve circled Y twice, but that in no way describes the excellent services rendered by the gov. doc. staff. They are the best!!!!!
Response:Thanks!!!!
Subject: Self-Check Out
Suggestion:Would like to have self-checkout. Could not check out books needed for a major assignment. More study rooms!
Response: We're looking at a self-check machine for the future - just recently implemented a new computer system and need to finish that first. The machines are expensive ($20,000) but we are considering. As to the second comment, we'd love to have more study rooms but we're stuck with the building as configured for now. Perhaps a building renovation will come in the near future or you may want to lobby with student government that students need more study space on campus. Thanks for your comments.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Tax Room (2)
Suggestion: The tax room has no door. Can it really be called a room without a door? I think putting the door back on would solve the lack of door problem. There seems to be a door-sized hole in the tax room. Maybe putting the door back on would fill it.
Response: Sorry for the inconvenience but there were security concerns related to the locked door; therefore it was removed and will not be replaced.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Bike Rack
Suggestion:We need a bike rack out front, using the rail is gaudy and unattractive.
Response:Thanks for the comment. I'll discuss this suggestion with the Facilities Department. There is a bike rack on the ground level west side but I realize it's not as convenient as the main level.
- Teri Alexander, Facilities Manager, 656-5172
Subject: Sleep Center
Suggestion: Clemson should have a sleep center on campus for people to take naps. An example would be the one in the World Trade Center Pre- 9/11.
Response:I'm not familiar with a sleep center but we have a good number of patrons who are napping in our lounge furniture.
- Teri Alexander, Circulation & Facilities Manager, 656-5172
Subject: Microfilm readers
Suggestion: Please do something about the microfilm machines in the
Reserves area. Only 2 out of 8 or 10 worked today. The others were either
out of printing toner, "temporarily" unavailable, or had tape blocking the
coin insert slot. Considering that this is the library of a major
university, I expected better. I mean seriously, the local Easley and
Anderson public libraries have more modern and reliable microfilm machines
than this library. Furthermore, the person at the Reserves desk knew
nothing about the machines, so no one could help me. Consider training your
Reserves staff in the basic operation of these machines. Better yet, buy
new machines and let all of them accept coins. The current situation is
deplorable.
Response:First of all please except my apologizes for the bad experience
that you had with the machines. There are actually 4 machines that are
operational at this time. Two of the 4 have coin-ops and 3 of the 4 have
Tiger Stripe. Once our renovation is completed we will have 5 machines and
that machine will have coin and Tiger Stripe Out of the rest of the
machines, some of those will be surplussed and one or two left for just
reading film. All of our staff and student assistants are trained in the
operation and maintenance of the equipment so I don't understand why they
couldn't help you. It would be very helpful for me if you could give me
the time of day that you were in reserves and if November the 8th was the
actual day you were here. That way I can pin-point who was working at the
time and find out why they couldn't help you. If you have any further
questions or concerns please feel free to contact me. Thanks!
- Rosanne Maw, Reserve & Media Manager, 656-3214
Subject: Java City Hours
Suggestion: My goal of reworking a manuscript was thwarted by the need of a cup of coffee. Why can't Java City maintain at least a skeletal staff (probably one person) over holiday breaks? Do grad students and faculty at CU not count?
Response: We would love to be open around the clock for every student that comes in the library, however, we carefully balance the needs of both the dining services and the needs of the students for our hours of operation. We will continue working toward the goal of satisfying every Clemson student. Thank you for your comment.
- Mike Lysaght, mlysagh@CLEMSON.EDU, Director, Dining Services
Subject: Level 5 Men's Room
Suggestion:The smell is always horrible in the Java City Men's Restroom. Consider installing ventilation fans!
Response: Your suggestion was forwarded to Facilities Custodial staff for action. Thanks.
- Teri Alexander,
Circulation & Facilities Manager, 656-5172
Subject: Third Floor Restroom
Suggestion: Third Floor toilet seat in bathroom on left is broken. Thank you.
Response: Your suggestion was forwarded to Facilities Custodial staff for action. Thanks.
- Teri Alexander,
Circulation & Facilities Manager, 656-5172
Subject: Book Return for University Center students
Suggestion:Just wanted to know if there was a book return box at the
University Center here in Greenville?
Response:Yes, you can return books at the FW Symmes Library and Media
Center at the University Center. The books will be sent directly to the owning library.
- Teri Alexander, Facilities Manager, 656-5172
Subject: Scholar.Google
Suggestion:Is it possible that Clemson's library could participate in the
following relationship with scholar.google.com? http://scholar.google.com/scholar/libraries.html Apparently, this is a free
service. I believe it may be beneficial to students as well as faculty.
Response:We are already involved in the Google Scholar program. Through"Open WorldCAT" users may now access Clemson Libraries book holdings
(including more than 30,000 eBooks) in matching searches. During this
(fall) semester additional services will be coming online that will tie
together our catalog, our electronic journals, and Google Scholar. We are
looking forward to direct article linking that our new catalog will
allow. It will take the already content-rich experience of our database
and ejournal subscriptions and allow authorized Clemson users to access via
Google's world-famous interface.
-
Gordon Cochrane, Electronic Services Librarian, 656-1535
Subject:Parking
Suggestion: The parking is terrible here. I think a multi-level parking
deck is DESPERATELY needed outside of the Cooper Library, possibly where
the small parking lot is now. You could have entrances from the parking
deck to the 4th, 5th, and 6th floors. Not only would this solve the
parking problem, but it would probably keep people from congregating right
in the front doors, which can be a hassle at times.
Response: The area next to the library would not be conducive to building a
parking structure. To allow for proper entrance and exit would require us
to take a much larger portion of the grounds around the library than
would be appropriate. The cost to build a parking structure is
approximately 10K to 15K. Clemson Unversity is looking at several possible
locations to build a parking structure, the closest one for that area would
be across from the Hendrix Student Center.
-
Geary Robinson, Director of Parking Services
Subject: MS Office
Suggestion:I heard that there was an updated version of Microsoft Office
available for download at the library. Where can I find this? Do I have
to bring my computer to download it? Or can I check it out? Is it
available for download online?
Response:We have Microsoft Office 2003 available in Reserve & Media
Services for check out. You can check it out for one (1) day to download
to your computer. I don't know if it is available to download
on-line. You would need to contact the DCIT help desk at 656-3494.
- Rosanne Maw, Interim Unit Head Reserve & Media, 656-3214
Subject: Noise Level 3
Suggestion:Signs need to be put up on the 3rd floor about "quiet,
please". People need a reminder, it's way too loud!
Response:Please stop by a service desk, library office or at the security
desk to report noise problems. We'll deal with the situation
immediately. We need more details such as what time of day & the exact
location of the noise problem. Signage may help.....I'll investigate this.
- Teri Alexander, Facilities Manager, 656-5172
Subject: Faculty Copiers
Suggestion: One Copier has been down for a month (that I am aware of) the other one was jammed. I fixed that jam got to copy 3 pages then jammed again. No one could clear the second jam. The otherwise "Good" copier is in disrepair and needs replaced. The cover is broken the paper tray to receive the copies is broken. How old is the "Good" copier anyway.
Response: We are in the process of phasing them out, and going to departmental cards so that any copier in the library may be used. Those particular copiers are so old that they can no longer be repaired (the companies no longer have parts for them), so we are trying to speed up the process of the changeover. You should be hearing about this effort from your departments shortly. Thanks.
- Jens Holley, Head of Resource Sharing & Copier Services, 656-5177
Subject: Copiers
Suggestion:I can't find anyone to help me solve the paper jam. A student is supposed to sit at the desk and help but that person disappeared.
Response:There should have been somebody at the desk, and we apologize for there not being one. During the intersessions and the beginning of the semester, our full complement of copier students takes a while to get finalized. This was probably a case where we only had the one student on duty, and he/she was off doing something else for us. Again, we do apologize for the inconvience.
-
Jens Holley, Head of Resource Sharing & Copier Services, 656-5177
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